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Doctor Web processes personal data according to the requirements of the following regulatory legal acts:
To make sure that Doctor Web is utilising your current personal data, enter your Dr.Web serial number in the License Manager on Doctor Web’s site. Your personal data will be displayed in the license information section — make sure that it is up to date.
You can also access the License Manager via My Dr.Web Portal. In this case, information about your license will be stored there automatically.
A Dr.Web license is always associated with a specific email address.
Do not allow anyone to register your licence to an email address that does not belong to you — if they do, you will not be able to: renew it at a discount, use our support services and the services available on Doctor Web’s site, and receive service messages about your licenses status.
It is very important for us to know your current email address. Otherwise, we will not be able to inform you about your license’s status or send you alerts about attempts made by others to use your license illegally.
For various reasons, users sometimes lose their ability to use their registered email address. If you have a valid Dr.Web license and you know that your registered email address is no longer valid, you can change it.
This can happen if you lose the password to your email account.
СYou can change your email address via a special service.
This can happen if, for example, your license was registered by an employee who no longer works for your company and you do not know the email address he/she used, or if the license was registered by a store employee.
Contact our support service* — via the website or via My Dr.Web Portal.
* Attach to your request documentation confirming that you are the legal owner of this license; specify the email address you want to change.
You will also need to contact our support service to change the name of the license owner (for example, if you specified an Internet alias when you registered and you want to change it to your real name). Your Dr.Web serial number with the incorrect name will be blocked, and you’ll get a new one to replace it.
In the SCC, in the Profile — Personal data section
In the Community section — Edit profile
If you provided Doctor Web with your personal data and for some reason you want to deny Doctor Web the right to process it in the future, you can file an application and we will process it.
If you’re using an active Dr.Web license, we will be forced to BLOCK your Dr.Web license when we delete your personal information from our Doctor Web databases because we must have certain personal information in order to license Dr.Web to users. When such blocking occurs, the salesperson who sold the license to you is under no obligation to issue you a refund.
If you are not a Dr.Web user (for reasons that include because your license has expired), you can refuse to register (you can delete your account) in your Profile.
A refusal to register is accompanied by the permanent deletion of all user data: awards, your history in the loyalty programme, trophies, certificates, links with other accounts, and your Dr.Web licenses.